Shipping policy

Processing Time:

  • Orders are typically processed within 2-3 business days after your payment has been confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Express Shipping: Delivery within 1-2 business days.

Shipping Rates:

  • Shipping rates are calculated at checkout based on your location, the weight of your order, and the chosen shipping method.
  • Free standard shipping on orders over $50 (before taxes and after discounts).

International Shipping:

  • We offer international shipping to select countries. Delivery times may vary depending on the destination.
  • Please note that international customers are responsible for any customs duties, taxes, or fees that may apply to their order upon arrival in their country.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package online through the carrier’s website.

Shipping Delays:

  • While we aim to deliver your order within the estimated time frame, unforeseen circumstances such as weather conditions, carrier delays, or customs processing may cause delays. We are not responsible for such delays but will do our best to keep you informed.

Incorrect Shipping Information:

  • Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you realize that you’ve entered an incorrect shipping address, please contact us immediately at [customer service email/phone number]. If the order has not yet been shipped, we will make the necessary changes. If the order has already been shipped, we will attempt to assist you, but additional shipping costs may apply.

Lost or Damaged Packages:

  • If your package is lost or arrives damaged, please contact us immediately at customerservice@ramziaroma.com. We will work with the carrier to resolve the issue and ensure you receive your order.

Contact Us: If you have any questions or concerns regarding your shipping, please contact us at customerservice@ramziaroma.com.